FAQ

FAQ

What do you offer?

We stock a huge range of premium e-liquids from around the world and offer them in a subscription box, this way you save money and time shopping around.

How does it work?

We have a four step process

  1. Pick one of our subscription box packages.
  2. Fill in the short flavour profile quiz
  3. Pay for your first month
  4. We ship your custom subscription box to you on the 1st or 15th every month until you cancel.

If you order on or after the 1st up until the 15th of every month your order will be shipped on the 15th. If you order after the 15th till the 1st your order will be shipped on the 1st every month.

What types of e-liquid do you include?

We include high VG (70/30, 80/20) and 50/50 blend of e-liquid.

Are your e-liquids TPD compliant?

Yes, all of our e-liquids are TPD compliant. We ensure the stock we source is from reputable suppliers, Read more about TPD here

Do you ship worldwide?

We only ship to the United Kingdom.

Do you include nicotine?

Yep! If you require nicotine in your e-liquids we will supply nicotine shots (nic shots) with your subscription. Please read this guide carefully to learn how to mix your e-liquids.

What if I don’t like my e-liquid?

We do our very best to eliminate this problem by asking you to fill in a very short flavour quiz so our experts can do their very best to match the most suitable flavours for your tastebuds, trust us they are good at what they do.

Do you have hardware in your subscription packages?

At the moment we only include hardware for our “builders box”. These are things like Cotton, Wire, Chubby Gorilla bottles etc.

Am I tied in a contract?

No! You can cancel at anytime through your dashboard within a few clicks of a button and you won’t receive any more subscription boxes or be charged unless you decide to restart your e-liquid subscription.

What payment methods do you accept?

We accept Paypal at this moment in time.

Are my details safe?

We use industry leading security technology to ensure all of your details are kept safe, this includes SSL encrypted connections. Learn more about SSL security here

I would like my account deleted and details removed.

We take your privacy and GDPR very seriously so if you would like us to delete your account and details please contact us here and they will be removed within 24 hours, you will be notified once completed.

How do I get in touch?

Please click here to see our contact options available

E-liquid is an addicitive chemical, consult a doctor if unsure. Do not use if allergic to any ingredients used. You must be 18+ to purchase from us.